Privacy Policy —
How 777ga Collects, Uses and Protects Your Data

777ga is an online casino and sports betting platform operating at https://777ga.io, designed specifically for players in Bangladesh. We provide cricket betting, live casino games, slot games, and a range of other entertainment products to registered adult players.

For the purposes of this Privacy Policy, 777ga acts as the data controller in respect of all personal data collected through the platform. As data controller, we determine the purposes and means by which your personal information is processed. If you have any questions about how we handle your data, you may contact us at any time using the details provided in Section 13 of this Policy.

We collect personal data from you through several means: directly when you register and interact with the platform, automatically through technical systems as you browse and play, and occasionally from third-party sources where permitted. The categories of data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (beyond identity document photographs submitted for verification), or health data, unless you voluntarily disclose such information in a support communication.

777ga uses your personal data for the following specific purposes. Each purpose is tied to a legal basis described in Section 4:

• Account Management: To create, maintain, and administer your 777ga player account, including verifying your identity and eligibility to use the platform.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records for each account.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money-laundering (AML), know-your-customer (KYC), and age-verification requirements, including the storage of identity documents and transaction records.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, and any other conduct that breaches our Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance via live chat and email in English and Bengali.
• Platform Improvement: To analyse usage patterns, identify technical issues, and improve the features, performance, and user experience of the 777ga platform.
• Responsible Gaming: To monitor gambling behaviour for signs of problem gambling and to apply responsible gaming tools — including deposit limits, session limits, and self-exclusion — at your request or where required by our responsible gaming obligations.
• Marketing Communications: To send you promotional offers, bonus announcements, and platform updates by email or SMS, where you have given explicit consent to receive such communications.
• Personalisation: To tailor the game recommendations, bonus offers, and content displayed within your account to match your preferences and activity history.

Every data processing activity carried out by 777ga rests on one or more of the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 777ga — specifically, to operate your account, process transactions, and deliver the services you have requested.
• Legal Obligation: Processing is necessary for 777ga to comply with applicable legal requirements, including anti-money-laundering laws, age-verification obligations, and financial record-keeping requirements.
• Legitimate Interests: Processing is necessary for 777ga's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent as the legal basis for processing — primarily for marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

Where we process data based on legitimate interests, we conduct a balancing test to ensure that our interests do not disproportionately override your rights and freedoms. You may request information about any such balancing test by contacting our support team.

777ga does not sell or share your personal data with unaffiliated third parties for their own commercial purposes. We may, however, share your data with carefully selected third parties in the following limited circumstances:

• Payment Processors: We share transaction-related data with payment service providers — including bKash, Nagad, Rocket, Upay, and card network processors — to facilitate deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the purpose of processing your payment.
• Game Providers: We share a limited technical session identifier with game providers such as Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Ezugi, and Spribe to enable you to access their games. These providers do not receive your full identity or payment details.
• Identity Verification Services: We may use third-party KYC/AML service providers to verify your identity documents. These providers process your identity data on our behalf under strict data processing agreements.
• Analytics Providers: We use anonymised and aggregated analytics data to understand platform usage. No personally identifiable information is shared with analytics providers.
• Legal and Regulatory Authorities: We may disclose personal data to law enforcement, regulatory bodies, or other authorised government authorities where required by law, court order, or to protect the rights, property, or safety of 777ga, our players, or the public.
• Fraud Prevention Networks: We may share data with third-party fraud prevention organisations where we have reasonable grounds to suspect fraudulent activity, in order to protect the integrity of our platform and other players.

777ga uses cookies and similar tracking technologies to operate the platform, personalise your experience, and analyse usage patterns. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function correctly. They maintain your login session, remember your account preferences, and enable core features such as game loading and transaction processing. These cookies cannot be disabled.
• Functional Cookies: These cookies remember your display preferences, language settings, and other personalisation choices to provide a more consistent experience across sessions.
• Analytical Cookies: These cookies help us understand how players interact with the platform — which pages are most visited, where errors occur, and how navigation flows work — enabling us to improve our services. Data collected through analytical cookies is anonymised wherever possible.
• Marketing Cookies: Where you have consented to receive marketing communications, these cookies help us deliver relevant promotional content and measure the effectiveness of our campaigns. You may opt out of marketing cookies at any time via your browser settings or account preferences.

Most browsers allow you to control cookies through their settings. Disabling certain cookies may affect the functionality of the 777ga platform. You can find detailed guidance on managing cookies in your browser's help documentation.

777ga implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption at rest for sensitive data including identity documents and financial records.
• Strict access controls ensuring that only authorised personnel can access personal data, on a need-to-know basis.
• Regular security assessments and penetration testing of the platform infrastructure.
• Multi-factor authentication for administrative access to systems that hold personal data.
• Secure, geographically redundant data storage with automated backup protocols.
• Staff training on data protection obligations and security best practices.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, 777ga will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

We retain your personal data for as long as is necessary to fulfil the purposes described in this Policy, or for as long as required or permitted by applicable law. The following retention periods apply:

• Active Account Data: Retained for the duration of your account's active status plus 5 years following account closure, in line with standard AML record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of 5 years from the date of each transaction to comply with applicable financial regulations.
• Identity Verification Documents: Copies of identity documents submitted for KYC purposes are retained for 5 years following account closure or the date of verification, whichever is later.
• Support Communications: Chat transcripts and email correspondence with our support team are retained for 3 years from the date of the interaction.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for the duration of your account and for 3 years following account closure.
• Technical and Log Data: Server logs and technical data are retained for a maximum of 12 months before being automatically deleted or anonymised.

At the end of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with any individual. Where data cannot be immediately deleted due to technical constraints, it is isolated and protected from any further processing until deletion is completed.

As a player on the 777ga platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and include your registered name and account username:

• Right of Access: You may request a copy of all personal data that 777ga holds about you. We will provide this information within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent and no other legal basis applies. This right is subject to our legal retention obligations.
• Right to Restriction of Processing: You may request that we restrict the processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have contested.
• Right to Data Portability: Where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

The 777ga platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in our account registration and KYC processes, and we employ technical and procedural controls to prevent minors from accessing our services.

If we become aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, void any transactions made, and — where appropriate — return any deposited funds to the payment method used for the original deposit at our sole discretion.

If you are a parent or guardian and believe that a minor in your care has registered an account on 777ga or otherwise provided their personal data to us, please contact us immediately at [email protected] so that we can take prompt action.

777ga operates primarily for players in Bangladesh and stores the majority of player data on servers located in secure data centre facilities. However, some of our third-party service providers — including certain game providers and technical infrastructure partners — may process data in other countries.

Where personal data is transferred outside Bangladesh to a third-party service provider, we take steps to ensure that appropriate safeguards are in place to protect the privacy and security of your data. These safeguards may include contractual data processing agreements, standard contractual clauses, or equivalent data protection obligations imposed on the recipient party.

By using the 777ga platform and consenting to this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh for the limited purposes described in this Policy, subject to the safeguards described above.

777ga reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The date shown in the "Last Updated" field at the top of this Policy will always reflect the most recent revision.

Where changes are material — meaning they significantly affect the way in which we collect or use your personal data — we will provide at least 14 days' advance notice via email to the address registered on your account and via a prominent notification on the platform. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Your continued use of the 777ga platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must discontinue your use of the platform and may request account closure by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 777ga handles your personal data, please do not hesitate to get in touch with our dedicated support team using any of the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the on-site chat widget
• Subject Line for Data Requests: "Privacy Request" or "Data Rights Request"
• Response Time: 2–5 minutes via live chat; email responses within 24 hours
• Support Languages: English and Bengali
• Operating Hours: 24/7, Bangladesh Standard Time (UTC+6)

When submitting a data rights request, please include your full registered name, your account username, and a clear description of your request so that we can process it efficiently and within the required timeframe.